Complaints and returns

Whether you want to return the unsatisfactory goods within the 14-day statutory period, exchange them for another product or claim for damage, we have made the whole process as simple as possible for you.

To get started, simply fill out the attached electronic form in detail. We will refund the purchase price to your bank account, or you can issue a voucher of the given value for your next purchase on our e-shop.

Our Reklamacnik.cz system then allows you to track the complete progress of your request.

We believe you will be pleasantly surprised at how intuitive and fast the whole process is.